At Lunera Seeds, we want you to be happy with your order. If you have any issue with your purchase, please contact us through our contact page and we will do our best to help.

Returns

If you would like to return your order, please contact us through our contact page as soon as possible, ideally within 7 days of placing your order.

Items must be returned unused, unopened, and in their original condition.

Return postage costs are the customer’s responsibility, unless the item is faulty, damaged, or incorrect.

Refunds

Once we receive and inspect your returned item, we will let you know whether your refund has been approved.

If approved, your refund will be processed back to your original payment method.

Please allow time for your bank or payment provider to process the refund.

Faulty, Damaged, or Incorrect Items

If your order arrives faulty, damaged, or incorrect, please contact us through our contact page as soon as possible with your order number and details of the issue.

If the item is faulty, damaged, or incorrect, we will help resolve the issue. This may include a replacement, refund, or other suitable solution.

Important Information

Please do not send any items back before contacting us first.

We are not responsible for return parcels lost in transit, so we recommend using a tracked or proof-of-postage service.